Which is why a generic tool asks you to configure everything from scratch and then flags the wrong things anyway. We've done the work per industry - what a conversation is usually about, what counts as urgent, who needs to hear about it - so it's useful on day one.
Scheduling, billing, and the patient who won't complain - they'll just go elsewhere.
You have tools for the sales floor and nothing for service.
Use it on your own business, then sell it to your customers.
Head office finds out from the reviews.
We've researched and configured sixteen industries. These are ready to go, and go deeper as customers come on.
Home services. Legal and personal injury intake. Hospitality. Insurance. Real estate. Contact centers and BPOs. Sales teams. Recruiting. Higher education. K-12 education. General small and mid-sized businesses.
If yours isn't listed, ask. The setup for a new industry is work we do, not work you do.
Along with the groups of people who should get each one. You adjust who's in them rather than inventing the rules.
For a phone provider, a customer is down and can't reach 911. For a dealership, an unsafe vehicle. Same idea, completely different trigger.
The categories your business actually thinks in, not a generic list of call types.