You're in the middle of every conversation your customers have. Today that produces a recording and a call detail record. With Tresic underneath, the same conversations produce write-ups, alerts on the customers who are about to leave, and a read on what's happening across their business - under your brand.
This is the part most providers care about most, because you don't have one customer, you have hundreds.
Pre-integrated at the platform layer. For a supported platform it's an API endpoint and a key per customer, and they're live.
No appliance, no desktop software, no change to how their team answers the phone. It works with desk phones and softphones alike.
It works from recordings after the conversation ends. It cannot affect a live call, which is the first thing your engineering team will ask.
Pick the customer's industry and the alerts and notification groups exist. You aren't configuring a rules engine per customer.
Deepest on the platforms we're pre-integrated with, and able to work alongside others - including contact center platforms, since those calls cross your network too.
Create a user on your platform and have them created here automatically. Some partners wire their whole user lifecycle through it.
Not co-branded. Yours. Several partners sell this as their own business intelligence product and their customers never encounter our name.
A reseller layer you brand as you, customers underneath it, and locations under those. If you sell through sub-agents, they can be the reseller and manage their own portfolio.
Logos and colors on the surfaces your customers see.
Notifications and daily digests can go out through your own sending service, so they come from your domain.
A vanity URL either way round - yours under our domain, or ours under yours.
Pull everything through the API and put it inside the portal you already ship. Several partners are building toward one pane of glass and this fits inside it.
However many customers take it and whichever products they buy, it's the same integration for you to operate and support.
This is the motion that works, and it isn't a sales technique - it's how your team gets conviction.
Put your own help desk and account managers on it. Within a week your CEO is seeing churn signals from your own base, and your CSMs are catching things in their books they'd have found out about at renewal.
One provider's account manager caught her own service team quoting a license tier days after a vendor audit told them to stop selling it. Another found a customer mentioning a two-location expansion on a routine support call - it would have died in a ticket.
Then your reps sell it having actually used it, which is a completely different conversation than selling a datasheet.
For an account worth the effort, this is the strongest thing you can do.
Take a month of the customer's existing recordings - you're often already recording them - and run them through. Then present what you found to their leadership team.
Every one of these turns up something happening in the business that nobody knew about. That's not a claim about our technology; it's what happens when a business looks at its own conversations for the first time.
Then the question stops being whether they want it and becomes how they see this every week. How that works →
Once you see it, you can't unsee it.
Three different conversations, and picking the wrong one is the most common mistake.
Fifteen to twenty-five seats, owner makes the decision. Lead with write-ups and follow-ups - the thing that makes somebody's day easier. Add alerts once they've seen what's in there.
Multiple locations, and somebody responsible for what's happening outside the walls they're in. Lead with the morning screen and the per-location read.
This becomes how they operate - the screen leadership opens first and manages from. That's a longer sale and a much larger one.
Almost every conversation that goes well is with the business side - the head of service, the head of sales, the person who owns customer experience, the owner. IT will bless it, and your IT contact can be the champion who brings it to their CEO, but the value lands with the business.
Usually somebody who isn't the owner. The honest answer is that nobody is being scored, there's no grading of individual people, and personal calls are recognized and left out. Have that answer ready.
If a customer is running a contact center and wants hold times and occupancy, sell them a contact center suite. That's a real product category and it's good at that job.
This answers a different question. Not how long the calls were, but what was said in them - and it's aimed at businesses that would never describe themselves as having a contact center. They have a front desk and some desk phones.
It also works alongside a contact center platform rather than against one. Those conversations cross your network too.
Margin, tiers, enablement, and the terms of the partner program live with our partner team rather than on a public page.