One documented contract carries everything the platform works out about a conversation. Consume it on every conversation as it completes, query across the whole corpus, keep it attributed to real people and real accounts, and put what comes back wherever the work actually happens.
Every conversation arrives as a complete enriched vCon when processing finishes. Signed, retried, and idempotent, so a duplicate delivery is normal and safe rather than a bug you have to design around.
Query the corpus by customer, by time, by topic, or by what fired. The same objects your own screens read, in the same shape, with no richer internal view held back and no export path that lags the interface.
Keep customers, employees, key accounts, and tracked competitors in step with whatever system is authoritative for you, so intelligence stays attached to real accounts instead of to phone numbers.
Every conversation returns classification, signals with their evidence, an outcome state, a factual summary with action items, sentiment and its trajectory, and the identities involved - all on one standards-based object.
Intent, urgency, risk, and outcome arrive as structured fields, so an agent or a workflow can act on the substance of a conversation rather than on its metadata. A signal arrives with the sentence that produced it, which is what makes automatic routing defensible to the person on the receiving end.
Because attribution is resolved once and carried as stable identifiers, an assistant or a portal can pull a customer's whole conversation history without re-deriving who anyone is. Names and details resolve at read time, so nothing you cached goes stale in a way that matters.
The corpus is queryable and the objects are JSON on an open standard, so conversation intelligence lands in a warehouse alongside revenue, tickets, and operational data instead of living behind a vendor's dashboard.
Every surface we ship reads this contract and nothing else. If you would rather ship your own portal, embed components in screens your customers already use, or skip our screens entirely, the API is the same one our applications call.
The contract itself: envelope, typed objects, absence rules, versioning, and a complete payload.
Every signal, what it means, and what it deliberately does not fire on.
How objects reach you, authentication, tenancy, and behaviour on failure and replay.
What you can integrate against today and what is still changing, stated plainly.
The contract is designed around one promise: what you integrate against today keeps working as the platform deepens. New signals arrive inside the object you already consume, each analysis type versions independently, field names are never repurposed, and a breaking change ships beside the old version rather than over it.
Because the intelligence rides on an open conversation standard as a declared, non-critical extension, that promise extends past us. A system that has never heard of Tresic still parses the conversation. If you stop working with us, what you hold is a standard object that still opens.
Credentials against a sandbox tenant, the current reference, and a corpus to build against. Tell us what you are building and which direction you need.